1. Our Commitment to Your Privacy

The Van Diemen Light Railway Society Incorporated (ABN: 73 837 676 050), trading as Don River Railway (“DRR”, “we”, “us”, “our”), is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth).

This policy applies to information collected from our members, volunteers, customers, donors, and visitors.

2. What Personal Information We Collect

We collect personal information that is necessary for us to conduct our operations as a heritage railway and not-for-profit organisation. The types of information we may collect include:

  • Contact Information: Your name, mailing address, email address, and phone number.
  • Membership & Volunteer Information: Your membership status, join and renewal dates, volunteer participation records, and any specific skills or qualifications you provide for volunteering purposes, such as trade qualifications or licences.
  • Transaction Information: Details of products and services you have purchased from us, such as train ride tickets, tickets for themed events, function bookings such as weddings, and merchandise, including payment details processed securely through our payment gateways.
  • Communication Records: Records of your communications with us, including emails and feedback forms.
  • Website Usage Information: We may collect non-personally identifiable information about your visit to our website through the use of cookies, such as your IP address, browser type, and the pages you visited, to help us improve our website.

3. How We Collect Your Personal Information

We collect personal information in a variety of ways, including:

  • When you apply for or renew a membership.
  • When you purchase tickets for train rides or special events.
  • When you book a function with us.
  • When you register to volunteer with us.
  • When you subscribe to our newsletters or mailing lists.
  • When you contact us directly with an enquiry or provide feedback.
  • When you make a donation to the railway.

4. How We Use Your Personal Information

We use your personal information for the purposes for which it was collected, including to:

  • Process your membership application and manage your ongoing membership.
  • Communicate with you about your membership, upcoming renewals, and other organisational matters.
  • Process payments for tickets, function bookings, and other products or services.
  • Coordinate our volunteer program, including rostering and safety communications.
  • Send you information about our operations, special events, and fundraising appeals.
  • Respond to your enquiries and feedback.
  • Comply with our legal and regulatory obligations.

5. Disclosure of Personal Information

We will not sell or trade your personal information. We will only disclose your personal information to third parties in the following limited circumstances:

Service Providers

To third-party service providers who assist us in operating our organisation and providing services to you. These may include, but are not limited to, our membership platform, ticketing and booking systems, secure payment gateways, and email distribution services. We may engage other third-party services as our operational needs require.

Some of the third-party service providers we use to manage membership, ticketing, payments and communications may store or process personal information on servers located outside Australia. We take reasonable steps to ensure that any overseas recipients handle personal information in accordance with Australian privacy standards.

Legal Requirement

Where we are required or authorised to do so by law, such as in response to a court order or for statutory reporting purposes.

6. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored in secure electronic databases, including our membership management system, and any physical records are kept in a secure location.

7. Accessing and Correcting Your Information

We are committed to ensuring the information we hold about you is accurate and up-to-date. Members can access and update personal details at any time via our online member portal. If you wish to access other personal information we may hold about you, or if you believe the information we have is incorrect, please contact our Public Officer using the details below.

8. Cookies and Website Analytics

Our website may use ‘cookies’ to enhance your browsing experience. Cookies are small files that a website can store on your computer’s hard drive to keep records. You can set your browser to refuse cookies or to warn you when cookies are being sent.

9. Links to Other Websites

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

10. Automated Decisions

We do not currently use automated decision making systems to make decisions that significantly affect individuals.

11. How to Make a Complaint

If you have a concern or complaint about how we have handled your personal information, please contact our Public Officer using the details below. We will investigate your complaint and endeavour to provide a response as soon as possible.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or by calling 1300 363 992.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: enquiries@donriverrailway.com.au
Postal Address: PO Box 21, DON TAS 7310

13. Changes to this Policy

We may update this Privacy Policy from time to time by publishing a new version on our website.

14. Review

This policy will be reviewed at least every two years, or earlier if required due to changes in legislation, regulatory requirements, business activities, or related processes.