1. Our Commitment to Your Privacy

The Van Diemen Light Railway Society Incorporated (ABN: 73 837 676 050), trading as Don River Railway (“DRR”, “we”, “us”, “our”), is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth).

This policy applies to information collected from our members, volunteers, customers, donors, and visitors to our website (donriverrailway.com.au).

2. What Personal Information We Collect

We collect personal information that is necessary for us to conduct our operations as a heritage railway and not-for-profit organisation. The types of information we may collect include:

  • Contact Information: Your name, mailing address, email address, and phone number.
  • Membership & Volunteer Information: Your membership status, join and renewal dates, volunteer participation records, and any specific skills or qualifications you provide for volunteering purposes (e.g., trade qualifications, licences).
  • Transaction Information: Details of products and services you have purchased from us, such as train ride tickets, tickets for themed events, function bookings (e.g., weddings), and merchandise, including payment details processed securely through our payment gateways.
  • Communication Records: Records of your communications with us, including emails and feedback forms.
  • Website Usage Information: We may collect non-personally identifiable information about your visit to our website through the use of cookies, such as your IP address, browser type, and the pages you visited, to help us improve our website.

3. How We Collect Your Personal Information

We collect personal information in a variety of ways, including:

  • When you apply for or renew a membership through our online portal (TidyHQ) or via a paper form.
  • When you purchase tickets for train rides or special events.
  • When you book a function with us.
  • When you register to volunteer with us.
  • When you subscribe to our newsletters or mailing lists.
  • When you contact us directly with an enquiry or provide feedback.
  • When you make a donation to the railway.

4. How We Use Your Personal Information

We use your personal information for the purposes for which it was collected, including to:

  • Process your membership application and manage your ongoing membership.
  • Communicate with you about your membership, upcoming renewals, and other organisational matters.
  • Process payments for tickets, function bookings, and other products or services.
  • Coordinate our volunteer program, including rostering and safety communications.
  • Send you information about our operations, special events, and fundraising appeals.
  • Respond to your enquiries and feedback.
  • Comply with our legal and regulatory obligations.

5. Disclosure of Your Personal Information

We will not sell or trade your personal information. We will only disclose your personal information to third parties in the following limited circumstances:

  • Service Providers: To third-party service providers who assist us in operating our organisation and providing services to you. These may include, but are not limited to, our membership platform (TidyHQ), ticketing and booking systems (such as Square, Rezdy, and TryBooking), secure payment gateways, and email distribution services. We may engage other third-party services as our operational needs require.
  • Legal Requirement: Where we are required or authorised to do so by law (e.g., in response to a court order or for statutory reporting purposes).

6. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored in secure electronic databases, including our membership management system, and any physical records are kept in a secure location.

7. Accessing and Correcting Your Information

We are committed to ensuring the information we hold about you is accurate and up-to-date. As a member, you can access and update your personal details at any time via our online member portal.

If you wish to access other personal information we may hold about you, or if you believe the information we have is incorrect, please contact us using the details below.

8. Cookies and Website Analytics

Our website may use ‘cookies’ to enhance your Browse experience. Cookies are small files that a website can store on your computer’s hard drive to keep records. You can set your browser to refuse cookies or to warn you when cookies are being sent.

9. Links to Other Websites

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

10. How to Make a Complaint

If you have a concern or complaint about how we have handled your personal information, please contact our Public Officer using the details below. We will investigate your complaint and endeavour to provide a response as soon as possible.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

12. Changes to This Policy

We may update this Privacy Policy from time to time by publishing a new version on our website. We encourage you to check this page occasionally to ensure you are happy with any changes.

Don River Railway | Explore Railway History in Devonport, Tas

Explore Tasmanian railway history. Take a 30min train journey through the Don Reserve along the historic Melrose Line. Train is open Thur-Sun & Public Holidays.